Privacy Policy

Effective date 23/05/2018

Introduction

Our privacy policy will help you understand what information we collect at Knowingo, how Knowingo uses it, and what choices you have.

When we talk about “Knowingo,” “we,” “our,” or “us” in this policy, we are referring to Knowingo, the company which provides the Services. When we talk about the “Services” in this policy, we are referring to our online learning tool and platform. Our Services are currently available for use via a mobile device (learning app) and web browser (dashboard and website).

Information we collect and receive

  1. Customer Data

Content and information submitted by users to the Services is referred to in this policy as “Customer Data.” As further explained below, Customer Data is controlled by the organization or other third party that created the organization (the “Customer”). Where Knowingo collects or processes Customer Data, it does so on behalf of the Customer. Here are some examples of Customer Data (but keep in mind they are only examples and there may be others): question material, organization information, optional user profile information.

If you join an organization and create a user account, you are a “user,” as further described in the User Terms of Service. If you are using the Services by invitation of a Customer, whether that Customer is your employer, another organization, or an individual, the Customer determines its own policies regarding access, modification, deletion, sharing and retention of Customer Data which may apply to your use of Services. Please check with the Customer about the policies and settings it has in place.

  1. Other information

Knowingo may also collect and receive the following information:

  • Account creation information. Users provide information such as an email address, password, firstname and lastname to create an account. This is the only Personal Data provided to the service by the customer.
  • Organization setup information. When a Customer creates an organization using the Services or when we create an organization for the Customer, we collect an email address, an organization name and the organization settings.
  • Billing and other information. For Customers, our corporate affiliates and our third party payment processors may collect and store billing address and credit card information on our behalf or we may do this ourselves.
  • Services usage information. This is information about how you are accessing and using the Services, which may include administrative and support communications with us and information about the organizations, people, features, content, and what third party integrations you use (if any).
  • Log data. When you use the Services our servers automatically record information, including information that your browser sends whenever you visit the dashboard or your mobile app sends when you are using it. This log data may include your Internet Protocol address, your browser type and settings, the date and time of your use of the Services, information about your browser configuration, language preferences, and cookie data.
  • Device information. We may collect information about the device you are using the Services on, including what type of device it is, what operating system you are using, device settings, and application crash data. Whether we collect some or all of this information often depends on what type of device you are using and its settings.
  • Service integrations. If, when using the Services, you integrate with a third party service, we will connect that service to ours. The third party provider of the integration may share certain information about your account with Knowingo.
  • Third party data. Knowingo may also receive information from affiliates in our corporate group, our partners, or others that we use to make our own information better or more useful. This might be aggregate level information, such as learning results, or it might be more specific information, such as about how well an online marketing or email campaign performed.

 

Our Cookie Policy

Knowingo uses cookies and similar technologies to record log data. We use both session-based and persistent cookies.

Cookies are small text files sent by us to your computer and from your computer or mobile device to us each time you visit our website or use our dashboard. They are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.

Some cookies are associated with your account and personal information in order to remember that you are logged in and which organizations you are logged into. Other cookies are not tied to your account but are unique and allow us to carry out site analytics and customization, among other similar things. If you disable some or all cookies you may not be able to use the Services.

Knowingo sets and accesses our own cookies on the domains operated by Knowingo and its corporate affiliates. In addition, we use third parties like Google Analytics for website analytics. You may opt-out of third party cookies from Google Analytics on its website. We do not currently recognize or respond to browser-initiated Do Not Track signals as there is no consistent industry standard for compliance.

How we use your information

We use your information to provide and improve the Services.

  1. Customer Data

Knowingo may access and use Customer Data as reasonably necessary and in accordance with Customer’s instructions to (a) provide, maintain and improve the Services; (b) to prevent or address service, security, technical issues or at a Customer’s request in connection with customer support matters; (c) as required by law or as permitted by the Data Request Policy and (d) as set forth in our agreement with the Customer or as expressly permitted in writing by the Customer. Additional information about Knowingo’s confidentiality and security practices with respect to Customer Data is available on our Security & Compliance page.

  1. Other information

We use other kinds of information in providing the Services. Specifically:

  • To understand and improve our Services. We carry out research and analyze trends to better understand how users are using the Services and improve them.
  • To communicate with you by:
    • Responding to your requests. If you contact us with a problem or question, we will use your information to respond.
    • Sending emails. We may send you Service and administrative emails. We may also contact you to inform you about changes in our Services, our Service offerings, and important Service related notices, such as security and fraud notices. These emails are considered part of the Services and you may not opt-out of them. In addition, we sometimes send emails about new product features or other news about Knowingo. You can opt out of these at any time.
  • Billing and account management. We use account data to administer accounts and keep track of billing and payments.
  • Communicating with you and marketing. We need to contact you for invoicing, account management and similar reasons. We may also use your contact information for our own marketing or advertising purposes. You can opt out of these at any time.
  • Investigating and preventing bad stuff from happening. We work hard to keep the Services secure and to prevent abuse and fraud.

This policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable user or Customer of the Services.

  1. How long we keep information

We store backups of data on the hosting providers in the EU. The only purpose of backups is to restore of our services in the case of technical problems. Backup archives are kept during 30 days.

Customer data is anonymized upon deletion request and is being kept while the company, which invited the user, exists on our services. If this company is deleted, then we remove all associated information, except from anonymous usage data, from our services. However, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store the data and isolate it from any further use until deletion is possible.

 

Your choices

  1. Customer Data

Customer provides us with instructions on what to do with Customer Data. A Customer has many choices and control over Customer Data. For example, Customer may provision or deprovision access to the Services, enable or disable third party integrations, manage permissions, modify settings,  transfer or assign groups. Since these choices and instructions may result in the access, use, disclosure, modification or deletion of certain or all Customer Data, please review the manual on the Knowingo admin panel for more information about these choices and instructions.

  1. Other information

If you have any questions about your information, our use of this information, or your rights when it comes to any of the foregoing, contact us at support@knowingo.com.

  1. Other choices

In addition, the browser you use may provide you with the ability to control cookies or other types of local data storage. Your mobile device may provide you with choices around how and whether location or other data is collected and shared. Knowingo does not control these choices, or default settings, which are offered by makers of your browser or mobile device operating system.

Sharing and Disclosure

There are times when information described in this privacy policy may be shared by Knowingo. This section discusses only how Knowingo may share such information. Customers determine their own policies for the sharing and disclosure of Customer Data. Knowingo does not control how Customers or their third parties choose to share or disclose Customer Data.

  1. Customer Data

Knowingo may share Customer Data in accordance with our agreement with the Customer and the Customer’s instructions, including:

  • With third party service providers and agents. We may engage third party companies or individuals to process Customer Data.
  • With affiliates. We may engage affiliates in our corporate group to process Customer Data.
  • With third party integrations. Knowingo may, acting on our Customer’s behalf, share Customer Data with the provider of an integration added by Customer. Knowingo is not responsible for how the provider of an integration may collect, use, and share Customer Data.

 

  1. Other information

Knowingo may share other information as follows:

  • About you with the Customer. There may be times when you contact Knowingo to help resolve an issue specific to an organization of which you are a member. In order to help resolve the issue and given our relationship with our Customer, we may share your concern with our Customer.
  • With third party service providers and agents. We may engage third party companies or individuals, such as third party payment processors, to process information on our behalf.
  • With affiliates. We may engage affiliates in our corporate group to process other information.

 

  1. Other types of disclosure

Knowingo may share or disclose Customer Data and other information as follows:

  • During changes to our business structure. If we engage in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of Knowingo’s assets, financing, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence).
  • To comply with laws. To comply with legal or regulatory requirements and to respond to lawful requests, court orders and legal process.
  • To enforce our rights, prevent fraud and for safety. To protect and defend the rights, property, or safety of us or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud.

We may disclose or use anonymous information for any purpose. For example, we may share anonymous information with our partners or others for business or research purposes like telling a prospective Knowingo Customer the average correct answers for questions, the average increase in Knowledge, and the average amount of time to attain knowledge.

Security

Knowingo takes security seriously. We take various steps to protect information you provide to us from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology. We use data hosting service providers in the EU to host the information.

Changes to this Privacy Policy

We may change this policy from time to time, and if we do we will post any changes on this page. If you continue to use the Services after those changes are in effect, you agree to the revised policy.

Contact Us

Please also feel free to contact us if you have any questions about Knowingo’s Privacy Policy. You may contact us at support@knowingo.com or at our mailing address below:

Willemstraat 5, 4811AH, Breda, Netherlands
support@knowingo.com
+31 (0)88 4233 000